Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the website and online services operated by NOUR PHARMACEUTICALS PTY LTD trading as Botanica Wellness Pharmacy (ABN 46 693 421 117) (“we”, “us”, “our”). By using our website or placing an order, you agree to these Terms.

Please also read our Privacy Policy, Shipping & Delivery policy, Refund Policy, and Prescription Supply Policy.

1. About us

Botanica Wellness Pharmacy is a community pharmacy located at 346 Bay St, Brighton-le-Sands NSW 2216, registered with the Pharmacy Council of NSW. Contact: 1800 960 949 · info@botanicawellness.com.au.

2. Eligibility and user accounts

You must be at least 18 years of age to place orders or submit prescription-related requests through our website. By using these services you confirm that you meet this requirement.

If we provide patient registration or account features, you must provide accurate information and keep your contact details up to date. You are responsible for any activity under your registration details. Notify us promptly if you believe your details have been used without authority.

3. Prescription requirements

Prescription medicines are only supplied against a valid Australian prescription from an appropriately registered health practitioner. We may decline to dispense where a prescription is invalid, expired, unclear, incomplete, or where supply would not be clinically or legally appropriate. See our Prescription Supply Policy for more detail.

Prescription medicines must be used only for the medical purpose for which they were prescribed. Misuse, diversion, or any non-medical use is prohibited.

4. Ordering

You may upload a prescription, enter an eScript token, or contact us to arrange supply. Submitting a request does not guarantee that we can fulfil the order. Fulfilment depends on a valid prescription, pharmacist review, stock availability, and payment where required.

Unpaid or held prescription orders remain available only until the prescription expires. Orders associated with an expired prescription are cancelled.

5. Payment and pricing

Online payments are processed securely by eWAY using Visa and Mastercard. We do not store your full card details. Prices are in Australian dollars and include GST unless otherwise stated.

We endeavour to display accurate prices, but errors may occur. If a pricing error is identified before supply, we will contact you to confirm whether you wish to proceed at the correct price or cancel.

6. Availability

Medication and product availability can change. If an item is unavailable or delayed, we will let you know and discuss options (such as waiting for stock, an alternative where clinically appropriate and lawful, or cancelling before postage).

7. Shipping and delivery

We deliver Australia-wide via Australia Post. Standard shipping is a flat fee of $15, with typical delivery in 2–3 business days. Signature on delivery is required. Full details are in our Shipping & Delivery policy.

Collection from our Brighton-le-Sands pharmacy is also available during trading hours.

8. Cancellation

You may cancel an order only if it has not yet been processed for postage (or, for collection orders, before the order has been finalised for supply, as advised by our team). Once an order has been posted, cancellation is not available; please see our Refund Policy.

9. Returns and refunds

Returns and refunds are handled under our Refund Policy and your rights under the Australian Consumer Law. Prescription medicines are generally not refundable once they leave the pharmacy.

10. Website use and prohibited conduct

You agree not to:

• use the website for any unlawful purpose;
• attempt to gain unauthorised access to our systems or data;
• submit false, misleading, or another person’s information without authority;
• interfere with the security or operation of the website; or
• use prescription medicines other than as prescribed for medical use.

11. Intellectual property

Website content, branding, and materials are owned by us or our licensors. You may view and use the site for personal, non-commercial purposes related to our pharmacy services. You must not copy, reproduce, or redistribute content without our prior written consent, except as permitted by law.

12. Health information disclaimer

Website content is general information only and does not replace advice from a qualified health practitioner. Always follow the directions on your prescription and the advice of your doctor and pharmacist. In an emergency, call 000.

13. Liability

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot be excluded. To the maximum extent permitted by law, we are not liable for indirect or consequential loss, or loss arising from events outside our reasonable control (including courier delays, stock shortages, or third-party system outages).

Where liability cannot be excluded but can be limited, our liability is limited, at our option, to resupply of the services or payment of the cost of resupply.

14. Account suspension and termination

We may suspend or refuse service, or restrict website access, where we reasonably believe these Terms have been breached, information provided is false, supply would be unsafe or unlawful, or we are required to do so by law or professional obligations.

15. Governing law

These Terms are governed by the laws of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of that place.

16. Changes

We may update these Terms from time to time. The “Last updated” date will change when we do. Continued use of the website after changes constitutes acceptance of the updated Terms.

17. Contact

Questions about these Terms: info@botanicawellness.com.au or 1800 960 949.