Shipping & Delivery

This policy explains how Botanica Wellness Pharmacy delivers orders across Australia and how in-store collection works. It forms part of our Terms & Conditions.

1. Delivery areas

We ship Australia-wide to all Australian states and territories for eligible orders, subject to pharmacist approval, stock availability, and any legal restrictions on the medicine or product ordered.

2. Shipping method and cost

Deliveries are sent via Australia Post. Standard shipping is a flat fee of $15 per eligible order. Express or priority options are not offered at this stage.

All prices include GST unless otherwise stated.

3. Dispatch and delivery estimates

Once your order has been clinically reviewed, prepared, and payment confirmed (where required), we aim to dispatch promptly during business days. Typical delivery after dispatch is 2–3 business days. Timeframes are estimates only and may vary due to location, Australia Post capacity, public holidays, or events outside our control.

4. Signature requirements

A signature is required on delivery. Please ensure a responsible adult aged 18 or over is available to accept the parcel. If a delivery cannot be completed, Australia Post will follow its usual carding and collection procedures.

5. Tracking

Tracking details are provided for dispatched orders so you can monitor progress with Australia Post. If you have not received tracking information within a reasonable time after we confirm dispatch, contact us at 1800 960 949 or info@botanicawellness.com.au.

6. Cold-chain handling

We do not currently offer cold-chain (temperature-controlled) delivery. Medications that require refrigeration or cold-chain transport are not available for shipping and must be discussed with our pharmacists for appropriate supply options (such as in-store collection, where suitable).

7. Delays

Delays can occur due to weather, high courier volumes, remote locations, incorrect address details, or other circumstances beyond our reasonable control. We will help where we can, but we are not responsible for courier network delays once a parcel has been accepted by Australia Post.

8. Lost or damaged parcels

Investigations for lost or damaged parcels are handled by the courier (Australia Post). Please contact us so we can provide dispatch details and support the courier enquiry. Resolution timeframes depend on Australia Post processes. Where appropriate, we will discuss next steps once the courier outcome is known.

9. In-store collection

Collection is available from our pharmacy at 346 Bay St, Brighton-le-Sands NSW 2216 during normal trading hours:

• Mon – Wed · 10:00 am – 7:00 pm
• Thu – Fri · 10:00 am – 8:00 pm
• Saturday · 10:00 am – 4:00 pm
• Sunday · 10:00 am – 2:00 pm

Public holiday hours follow our normal trading hours unless otherwise advised.

Please bring photo identification when collecting. If someone else is collecting on your behalf, they must bring written authorisation from you and their own photo ID. See our Prescription Supply Policy.

10. Incorrect address

You are responsible for providing accurate delivery details. Additional costs or failed delivery attempts arising from incorrect information may be your responsibility.

11. Contact

Shipping questions: 1800 960 949 · info@botanicawellness.com.au.