Question 1

Do I need a prescription?

Accepted Answer

Yes. All medications dispensed at our pharmacy require a valid prescription from a qualified Australian healthcare provider. This includes both conventional and plant-based medicines. If you are unsure whether you need a script, speak with your GP or specialist before visiting us.

Question 2

How do I upload my script?

Accepted Answer

Use the upload form on our website to send us your prescription. You can upload a photo or PDF of a paper script, or enter your eScript token directly. Once we receive it, our team will review your upload and begin preparing your order for collection in store.

Question 3

What is an eScript, and can I use one?

Accepted Answer

Yes. An eScript (electronic prescription) is a digital token sent to you by SMS or email after your doctor writes your prescription. You can enter that token when uploading your script online, or bring it with you when you visit in store. Our team will retrieve your prescription securely from the national ePrescribing system. No paper copy is needed.

Question 4

Do you deliver?

Accepted Answer

Yes. We offer delivery for eligible orders. Depending on your order, delivery typically takes 2 to 3 days. You can also collect in person at our Brighton-le-Sands store if you prefer, where our pharmacists can answer any questions and provide counselling on your medication.

Question 5

How long until my script is ready?

Accepted Answer

Most scripts are ready for collection within a few hours of receiving your upload. We will notify you by phone or email as soon as your order is ready to pick up. Complex or special-order items may take longer, and we will keep you informed throughout.

Question 6

What do I need to bring when I collect my order?

Accepted Answer

Please bring a valid photo ID and your Medicare card if you have one. If someone else is collecting on your behalf, they will need your written authorisation and their own ID. When you arrive, let our team know you have uploaded a script online so we can locate your order quickly.

Question 7

What if my medication is out of stock?

Accepted Answer

If an item is not immediately available, we will let you know as soon as we review your upload and give you an estimated timeframe. We can often order it in for you and notify you when it is ready for collection. We will always discuss your options with you before proceeding.

Question 8

Can I speak with a pharmacist about my medication?

Accepted Answer

Absolutely. Our pharmacists are available during all opening hours and are trained in both conventional and complementary medicines. Whether you have questions about dosing, storage, side effects, or interactions with other medications, we are here to help. Just ask when you collect, or call us on 1800 960 949.

Question 9

Where are you located?

Accepted Answer

We are located at 346 Bay St, Brighton-le-Sands NSW 2216. We are open Monday to Wednesday 10am to 7pm, Thursday and Friday 10am to 8pm, Saturday 10am to 4pm, and Sunday 10am to 2pm. Free parking is available nearby, and you can reach us on 1800 960 949 if you need directions.

Question 10

Is my information confidential?

Accepted Answer

Always. All uploads are encrypted and your information is handled only by registered pharmacy staff in line with the Australian Privacy Principles. We never share your personal or medical details with anyone without your consent, except where required by law.

Questions, answered with clarity.

Questions, answered with clarity.

Send us your script today.